Head on over to the Vault to check out my "exclusive" up-close interview with Patience, the Community Manager of LotRO. Click the LINK!
Patience has got to be one of the nicest people I've ever dealt with from any MMO. She's one of those amazing few CMs who actually cares about her relationship with the community and goes out of her way to read PMs, e-mails, and whatnot. So do yourself a favor and go read up!